Troubleshooting
Dew Wireless Barcode Scanner – Scanner Not Pairing or Reading Codes
Guide Wireless barcode scanners are widely used for asset tracking, inventory management, and logistics operations. If a Dew Wireless Barcode Scanner fails to scan barcodes or connect to a device, several troubleshooting steps can help restore ...
Dew Automation Controller – Automation Rules Not Triggering
Guide The Dew Automation Controller enables organisations to automate workflows by linking sensors, triggers, and operational processes. If automation rules fail to trigger, the issue is usually related to configuration or connectivity. Begin by ...
Dew Temperature and Humidity Sensors – Inaccurate or Missing Readings
Guide Temperature and humidity sensors are used for environmental monitoring across workplaces, data centres, and storage facilities. If readings appear inaccurate or are not being reported, several environmental and technical factors may be ...
Dew Sensor Hub – Sensors Not Appearing in the Monitoring Dashboard
Guide The Dew Sensor Hub connects environmental sensors and transmits collected data to the Dew monitoring platform. If sensors fail to appear in the dashboard or stop reporting data, the issue is often related to pairing or connectivity. Start by ...
Dew Connect Tablet – Device Will Not Power On or Connect to the Platform
Guide The Dew Connect Tablet is designed to support mobile teams with real-time access to operational systems and cloud data. Occasionally, users may encounter issues where the device will not power on, connect to the internet, or synchronise with ...
Troubleshooting Report Generation Errors
Guide If you encounter errors when generating reports, try these solutions: "No Data Available" error Verify date range contains data Check filter criteria Ensure user has permissions to view data Timeout errors Simplify complex reports Reduce date ...
Resolving Common Login Issues
If users experience login problems, follow these troubleshooting steps: Password reset Click "Forgot Password" on the login screen Check email (including spam folder) for reset instructions Create a new password meeting security requirements Browser ...