Resolving Common Login Issues

Resolving Common Login Issues

If users experience login problems, follow these troubleshooting steps:

  1. Password reset
    • Click "Forgot Password" on the login screen
    • Check email (including spam folder) for reset instructions
    • Create a new password meeting security requirements
  2. Browser issues
    • Clear browser cache and cookies
    • Try an alternate browser
    • Ensure JavaScript is enabled
  3. Account lockouts
    • Accounts lock after 5 failed attempts
    • Administrators can unlock in the user management panel
    • Wait 30 minutes for automatic unlock
  4. Single Sign-On (SSO) problems
    • Verify SSO configuration in admin settings
    • Check identity provider status
    • Ensure user exists in both systems

Contact support if these steps don't resolve the issue.

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