If users experience login problems, follow these troubleshooting steps:
Password reset
- Click "Forgot Password" on the login screen
- Check email (including spam folder) for reset instructions
- Create a new password meeting security requirements
Browser issues
- Clear browser cache and cookies
- Try an alternate browser
- Ensure JavaScript is enabled
Account lockouts
- Accounts lock after 5 failed attempts
- Administrators can unlock in the user management panel
- Wait 30 minutes for automatic unlock
Single Sign-On (SSO) problems
- Verify SSO configuration in admin settings
- Check identity provider status
- Ensure user exists in both systems
Contact support if these steps don't resolve the issue.