Unable to log in to Vantify?
If you are having trouble logging into any Vantify platform, work through the following checks before raising a support ticket.
1. Check your credentials
Ensure you are using the correct email address associated with your Vantify account. Your username is always your full email address (e.g., john.smith@company.co.uk).
2. Browser compatibility
Vantify platforms are optimised for the latest versions of Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari. If you are using Internet Explorer, please switch to a supported browser.
3. Clear your browser cache
Cached data can sometimes cause login issues. Clear your browser cache and cookies, then try again.
4. Check if your account is active
If your account has been deactivated by an administrator, you will see a message stating "Account disabled". Contact your organisation’s Vantify administrator to reactivate your account.
5. Single Sign-On users
If your organisation uses Single Sign-On, ensure you are logging in via your company’s SSO portal rather than the direct Vantify login page. Contact your IT team if your SSO session has expired.
6. Account locked
After 5 unsuccessful login attempts, your account will be temporarily locked for 15 minutes. Wait and try again, or reset your password.
Still stuck?
If none of the above resolves your issue, please raise a support ticket with the following information: your email address, the platform you are trying to access, any error messages displayed, and the browser you are using.
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