If you are having trouble logging into any Vantify platform, work through the following checks before raising a support ticket.
Ensure you are using the correct email address associated with your Vantify account. Your username is always your full email address (e.g., john.smith@company.co.uk).
Vantify platforms are optimised for the latest versions of Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari. If you are using Internet Explorer, please switch to a supported browser.
Cached data can sometimes cause login issues. Clear your browser cache and cookies, then try again.
If your account has been deactivated by an administrator, you will see a message stating "Account disabled". Contact your organisation’s Vantify administrator to reactivate your account.
If your organisation uses Single Sign-On, ensure you are logging in via your company’s SSO portal rather than the direct Vantify login page. Contact your IT team if your SSO session has expired.
After 5 unsuccessful login attempts, your account will be temporarily locked for 15 minutes. Wait and try again, or reset your password.
If none of the above resolves your issue, please raise a support ticket with the following information: your email address, the platform you are trying to access, any error messages displayed, and the browser you are using.