Troubleshooting Mobile Synchronisation Issues

Troubleshooting Mobile Synchronisation Issues

If you're experiencing sync problems with the mobile app, try these steps:

  1. Verify internet connectivity
  2. Check that background data is enabled for the app
  3. Force close and restart the application
  4. Clear the app cache (Settings > Apps > [App Name] > Storage > Clear Cache)
  5. Ensure your app version is current
  6. Verify your account has mobile access permissions
  7. Try logging out and back in

If problems persist, contact support with your device model, operating system version, and app version for assistance.

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