How to Deactivate or Remove a User
Removing or deactivating a user from Vantify
When a team member leaves your organisation or no longer requires access, you should deactivate their account. This guide explains the difference between deactivation and deletion, and how to perform each action.
Deactivation vs Deletion
- Deactivate – The user can no longer log in, but their historical data (audit trail, completed assessments, actions) is preserved. This is the recommended approach.
- Delete – The user is permanently removed. Their historical data will show as "Deleted User". Only use this if required by data protection policy.
How to deactivate a user
- Go to Settings > User Management > Users
- Find the user you wish to deactivate
- Click the three-dot menu (⋮) next to their name
- Select Deactivate User
- Confirm the action in the pop-up dialogue
How to reassign their open items
Before deactivating, check if the user has any open actions, pending assessments, or assigned properties. The system will prompt you to reassign these to another active user during the deactivation process.
What happens after deactivation?
- The user’s login credentials are immediately revoked
- Any active sessions are terminated
- Their name will still appear on historical records and audit logs
- The user licence is freed up and can be assigned to a new user
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