Automate routine processes with powerful workflow rules:

1. Go to Settings > Automation > Workflow Rules
2. Click "New Rule"
3. Select the object type this rule applies to
4. Define trigger conditions and criteria
5. Configure actions:
   • Field updates
   • Email alerts
   • Task creation
   • Record creation/updates
6. Set execution order if multiple rules apply
7. Activate the rule

Example: Automatically escalate support tickets that remain unresolved for 24 hours and notify the support manager.