Improving Customer Support Efficiency

Improving Customer Support Efficiency

Deliver exceptional support while maximising team efficiency:

  1. Categorise incoming requests Use automatic categorisation to route issues appropriately
  2. Implement SLA policies Set clear response and resolution timeframes by issue type
  3. Create knowledge base articles Document common solutions for customer self-service
  4. Use macros for common responses Create templates for frequently asked questions
  5. Regular reporting analysis Review metrics to identify improvement opportunities

These practices can reduce resolution time by up to 35% while improving customer satisfaction scores.

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