Popular Articles
Implementing Single Sign-On (SSO)
Simplify access management with SSO implementation: Navigate to Admin > Security > Authentication Enable SSO option Select your identity provider (Okta, Azure AD, Google, etc.) Configure connection parameters: Entity ID ACS URL Certificate details ...
Best Practices for Account Security
Protect your account with these security best practices: Use strong, unique passwords (minimum 12 characters with mixed case, numbers, symbols) Enable two-factor authentication Regularly review and update security questions Don't share login ...
Creating Custom Fields
Tailor the system to your specific needs with custom fields: Navigate to Settings > Customization > Fields Select the object type (Contacts, Accounts, etc.) Click "New Field" Choose the field type (text, number, dropdown, etc.) Name your field and ...
Getting Started with Our Business Management Platform Content:
Answer Welcome to our comprehensive business management platform! This guide will help you navigate the basics and get your team up and running quickly. First, let's cover the dashboard. Upon logging in, you'll see key metrics including sales ...
Understanding the Customer Management Module
Guide Our Customer Management module helps you track and nurture relationships throughout the customer lifecycle. Key features include: 360° customer view with complete interaction history Automated follow-up sequences Custom fields for ...
Recent Articles
Dew Wireless Barcode Scanner – Scanner Not Pairing or Reading Codes
Guide Wireless barcode scanners are widely used for asset tracking, inventory management, and logistics operations. If a Dew Wireless Barcode Scanner fails to scan barcodes or connect to a device, several troubleshooting steps can help restore ...
Dew Automation Controller – Automation Rules Not Triggering
Guide The Dew Automation Controller enables organisations to automate workflows by linking sensors, triggers, and operational processes. If automation rules fail to trigger, the issue is usually related to configuration or connectivity. Begin by ...
Dew Temperature and Humidity Sensors – Inaccurate or Missing Readings
Guide Temperature and humidity sensors are used for environmental monitoring across workplaces, data centres, and storage facilities. If readings appear inaccurate or are not being reported, several environmental and technical factors may be ...
Dew Sensor Hub – Sensors Not Appearing in the Monitoring Dashboard
Guide The Dew Sensor Hub connects environmental sensors and transmits collected data to the Dew monitoring platform. If sensors fail to appear in the dashboard or stop reporting data, the issue is often related to pairing or connectivity. Start by ...
Dew Connect Tablet – Device Will Not Power On or Connect to the Platform
Guide The Dew Connect Tablet is designed to support mobile teams with real-time access to operational systems and cloud data. Occasionally, users may encounter issues where the device will not power on, connect to the internet, or synchronise with ...